Service Policy

The first step as a new client is scheduling a free consultation where you tell us about your business and current needs then we create a proposal made specifically for your brand. Please note that all clients receive an estimate included in their proposal prior to work starting on a project.

One-time projects such as, custom illustration projects, require full payment before work begins. Monthly engagements require a deposit of the first month’s fee. Client balances must be paid within 15 days of receiving an invoice. If an invoice is not paid within 30 days, a 3% “delayed payment” fee is charged. This initial 3% fee is then added upon each recurring 15-day period until the full amount is received. If an assignment cannot be completed or is done incorrectly through fault of our own and can not be remedied, full or partial payment will be refunded to the client. This reimbursement may be in the form of a direct payment or credit on a client’s next monthly bill.

An estimate detailing the cost of a monthly marketing plan is provided to all clients during the free consultation stage. Monthly marketing packages require a three-month commitment minimum at sign-up.

There are no refunds given for custom artwork or illustrations. Current clients on a monthly plan receive custom illustration work for no additional charge as part of their service agreement.

Pay-per-click managed services are charged at a flat monthly fee for accounts spending a minimum of $1,000 in search advertising per month. PPC services require a three-month commitment minimum at sign-up. If building a PPC account from scratch, a one-time setup fee is required upfront upon sign-up. To request a personalized PPC estimate, call us at 1 (203) 542-9452 or email us today.

All services are subject to Connecticut’s 6.35% sales tax. Prices listed on proposals and estimates include tax. Tax is added at check out.

Payments are processed through Paypal, ACH payments or check made payable to Chic Bytes LLC at 1266 East Main Street, Suite 700R, Stamford, CT 06902. Returned checks incur a $50 fee, which is added to a client’s remaining balance. Client information is kept confidential. Please read our Terms of Use and Privacy Policy for additional information.